legal for eazzy tranzact

The following document outlines the terms of use, privacy policy, Terms of service and acceptable use of policy of this platform.
Before using any services, you are required to read, understand and agree to these terms .

Application of this Privacy Policy

This Privacy Policy applies to your use of (regardless of means of access) our Services. You may access or use our Services through a desktop, laptop, mobile phone, tablet, or other consumer electronic device (each, a "Device").

How Contract Formation and Sending Funds Works

  1. After you place a Transaction order via the Website using a Transaction form, an e-mail or on screen notification will be sent to you acknowledging that your order has been received. After you place a Transaction order via the Application, you will receive a confirmation in the Application. Please note that this does not mean that your order is accepted. Any placement of a Transaction order shall be deemed to constitute your explicit approval and authorisation of such order. Any approval can be revoked by you up until the moment the Beneficiary has been paid.
  2. A Transaction order constitutes solely an offer to use our Service, which is subject to our discretionary acceptance. As part of the order, we will communicate the exchange rate. This does not yet constitute our acceptance. Such acceptance will be communicated to you either:
    • via e-mail confirming that we are processing your request; or
    • through a confirmation in the Application (hereinafter called "the Confirmation"). The contract between you and us (hereinafter called "the Contract") will only be formed when the Confirmation has been sent. The Transaction can still be revoked by you after Confirmation, but before payment to the Beneficiary.
  3. The Contract relates solely to the Service that have been confirmed accepted in the Confirmation.
  4. We reserve the right to refuse to perform a Transaction (including after Confirmation) if:
    • We are unable to obtain satisfactory evidence of your identity;
    • You provide us with false, incorrect or incomplete information;
    • We are unable to reach you via contact details provided by you;
    • Your transfer order, information or documentation is not provided sufficiently in advance to allow us to process it in accordance to your request;
    • You are in breach of these Terms and Conditions;
    • You or the order you placed are in breach of any applicable laws or regulations or are made for a Prohibited Purpose;
    • Processing the Transaction in accordance with your order may expose us to liability;
    • We are unable to process your Transaction due to variations in business hours, currency exchange or currency availability issues or due to any Force Majeure Event;
    • We have reason to believe that any of the foregoing has occurred or is likely to occur; or
    • A Compliance Officer has taken a discretionary decision to do so.
      We shall notify you of any exercise of our rights in this clause, including the reasons thereof and any follow-up procedure for correction, unless prohibited by applicable laws and regulations.
  5. We shall not be liable for any damages, costs or losses incurred by the Sender or the Beneficiary or any third party if, as a result of any of the circumstances we fail to complete the transfer of funds in accordance with an order.

Information provided after we process a transaction:

  1. A confirmation of the exact amount we are sending to the Beneficiary on your behalf in both pay in and pay out currencies,
  2. A confirmation of the FX Rate and any fees that has been charged,
  3. The exchange rate applied to your Transaction,
  4. A confirmation of the bank to which the money has been sent,
  5. An estimated time when the money will be available to the Beneficiary.

Limitations on our liability:

  1. If a money transfer you ordered is delayed or fails, you may have a right to receive a refund or compensation under Money Transfer Regulations. Please contact us at hello@eazzytranzact.com for more information regarding refunds and compensations.
  2. Claims for refund or compensation must be supported by all available evidence.
  3. Our total aggregate liability, whether in contract, tort or otherwise, is expressly limited to the greater of: (a) the amount of any Fees that was paid to us; or (b) £50. The foregoing cap on our liability applies to any single transaction, act, omission or event and to any number of related transactions, acts, and omissions or events. Notwithstanding the generality of the foregoing, if a Transaction in accordance with an order you made and for which you received Confirmation is delayed or fails and you are not entitled to a refund or compensation under the Money Transfer Regulations, we expressly limit our liability in respect of any such delayed or failed transfer (including for any claimed refund) to the original transaction value of such Transaction(s).
  4. We shall not be liable to you or to any third party in relation to the Service, whether for breach of contract, tort (including negligence), misrepresentation, unjust enrichment or any other grounds, for any indirect, incidental, consequential or special damages including any loss of profits or savings or anticipated profits or savings, loss of opportunity, loss or reputation, goodwill or business or any economic loss, even if we are advised in advance of the possibility of such loss.
  5. Nothing in this clause shall:
  6. Exclude or limit liability on our part for death or personal injury resulting from our negligence,
  7. Exclude liability for our fraud, our wilful misconduct or gross negligence.
  8. We are not liable for the quality, safety, legality, or delivery of the goods or services that you pay for using the Service.
  9. We shall neither be liable for any breach of our obligations under the Contract to you nor for any failure or delay in performance of any obligations under the Contract arising from or attributable to acts, events, omissions or accidents beyond our reasonable control, including, without limitation, where our failure to perform our obligations arise from:
    • an act of God, fire, flood, earthquake, windstorm or other natural disaster, explosion or accidental damage, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, export controls, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, pandemic or epidemic, industrial disputes, shortages of raw materials or components, general disruptions to transportation, telecommunication systems, power supply or other utilities;
    • the acts, decrees, legislation, regulations or restrictions imposed by any government or state;
    • the actions or omissions of the third parties;
    • malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;
    • any losses or delays in transmission of messages arising out of the use of any internet access service provider or caused by any browser or other software which is not under our control; or
    • any Malicious Code interfering with the Service
      (each, a "Force Majeure Event").
  10. Our performance under the Contract shall be deemed suspended for the period that the Force Majeure Event continues and the time for performance will be extended for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be resumed despite the Force Majeure Event.
  11. We do not bear any liability for you providing any incorrect details about your Beneficiary, including -- but not limited to -- errors and typos. If a Transaction has been picked up by another person than the Beneficiary, because of your failure to provide correct details, we will only be obliged to provide reasonable assistance to try to retrieve the funds back. We may charge you for any such assistance.

Fees and payment methods:

  1. The prices for the Service consist of FX Rate and any fees agreed between us and our members via the web application or communication by email.
  2. We do not charge fees for our transfers but we reserve the right to charge fees for business users and yearly subscription charges for members to use the Service. Any changes in rates or member charges will not apply to any orders in respect for which we have already sent you the Confirmation.
  3. If you send money via a beneficiary form, you can pay for the Transaction via bank transfer. If you send money via the Application, you can pay for the Transaction via online banking and our open banking integration.
  4. In case of a SWIFT transfer, we are not liable for any additional fees that the banks (either on the sending or receiving side) may charge.
  5. When you pay by our open banking integration and your authorisation is refused by your bank, your bank account will not be debited. However, it is possible that your bank might hold the amount you tried to send. If this happens you will need to contact your bank or card issuer to resolve the issue.
  6. Discounts on fees and promotional offers for friends and family referrals may be available through promotions that we may offer from time to time. Promotions are subject to terms and conditions and will be honoured in accordance with their published terms.
  7. Discounts on fees and promotional offers for friends and family referrals may be available through promotions that we may offer from time to time. Promotions are subject to terms and conditions and will be honoured in accordance with their published terms.

Cancellations and refunds:

  1. You have a right to cancel a Transaction before payment has been made to the Beneficiary. If you have sent money via a Beneficiary form, you may exercise this right by:
  2. If you exercise your right to cancel the Transaction or if we cancel the Transaction, after you have already paid us the funds to be transferred:
  3. If you send money via a beneficiary form, you can pay for the Transaction via bank transfer. If you send money via the Application, you can pay for the Transaction via online banking and our open banking integration.
    • we will refund money paid by you and intended for a Beneficiary only under the condition that it has not already been paid out to the Beneficiary in accordance with your original instructions prior to the cancellation request; and
    • we reserve the right to retain any fees charged by our pay-out partners for the Service (and we may charge you with those Fees if they have not yet been paid) unless the Transaction is cancelled because it was erroneously processed, not processed or delayed for which we are liable under the relevant Money Transfer Regulations
    • if by the time you notify us of the cancellation of the transfer we have already sent the instruction to one of our pay-out partners in the country of destination, we may not be able to successfully cancel the order, given that the cancellation procedures with our partners differ in length and complexity, as well as often require communication across time zones.
  4. Refunds can take up to 7-15 working days to be processed and this depends as well on your bank's processes, which are beyond our control.
  5. We reserve the right not to refund amounts smaller than $2 and charge a refund fee of $2 if the refund has been requested by the member with no fault of our own.
  6. If we do not transfer the money to the Beneficiary in accordance with an order within 30 days after your instructions and the funds have been received, provided that you correctly followed our procedures and complied with all our policies, you may ask for a refund of the money transferred to us and intended for the Beneficiary.
  7. In any event that you have not exercised your cancellation rights or we have not cancelled the Transaction as per this section, your Transaction expires after 1 month. In case the money has not been received in the Beneficiary account or the Transaction requires a correction, we reserve the right to cancel your order without prior notice to you and to refund to you the amount that was to be transferred.